Support
Shipping Information
PulseMarkt is a product discovery marketplace — your order is shipped by the merchant you buy from. Here's what that means in practice.
Who ships your order
When you continue from a PulseMarkt product page you complete checkout on the merchant's own site. That merchant packs, ships and tracks your order, and their shipping terms apply to your purchase.
Delivery estimates by region
Typical delivery windows once an order has been dispatched:
- United States & Canada: 3–7 business days
- United Kingdom & EU: 5–9 business days
- Australia & New Zealand: 7–12 business days
- Rest of world: 10–18 business days
These are general ranges, not guarantees. The estimate shown at the merchant's checkout is the one that applies to your order.
Shipping costs
Where a merchant publishes shipping costs we show them on the product page. Otherwise shipping is calculated at their checkout before you pay — you will always see the final cost before confirming.
Tracking your order
Tracking links are issued by the merchant in their dispatch email. If you can't find yours, contact us with your order reference and we'll help you reach them.
Delays, damage and missing parcels
Contact the merchant first, since they hold the carrier record. If you can't get a resolution, tell us — we investigate the listing and help you escalate. Returns and refunds are covered in our refund policy.